Pam Duke
Consulting Partner, Partners in Leadership

Pam Duke, Consulting Partner and Certified Patient Experience Professional at Partners in Leadership, creates movement within organizations by connecting and engaging employees across all levels. As a change agent, Pam partners with leaders to launch and develop Culture of Accountability initiatives that deliver game-changing results. As a Certified Professional (CPXP), Pam brings 13 years of expertise in the healthcare industry to guide, coach, and move leaders through their accountability journeys. During her tenure as Director of Patient Experience at Peidmont Athens Regional Medical Center, Pam was instrumental in a number of successful culture-shaping initiatives; from delivering patient experience training to 3,000 employees to breaking down silos and building a culture of trust across the organization and improving patient experience scores in the Emergency Department from 18 to 38 points.

Pam received her undergraduate degree from Samford University while on a leadership scholarship. Pam resides in Georgia with her husband, children and three hound dogs.

Mary Lynn McPherson, Pharm. D.
Professor and Executive Director, Advanced Post-Graduate Education in Palliative Care

Department of Pharmacy Practice and Science, University of Maryland School of PharmacyMary Lynn McPherson, Pharm.D., MA, MDE, BCPS,CPE, is Professor and Executive Director, Advanced Post-Graduate Education in Palliative Care in the Department of Pharmacy Practice and Science at the University of Maryland School of Pharmacy in Baltimore. Dr. McPherson has a Master’s degree in Instructional Systems Development, and a Masters in Distance Education and e-Learning.

Dr. McPherson has maintained a practice in both hospice (local and national) and ambulatory care her entire career. She is the Program Director of the Online Master of Science and Graduate Certificates in Palliative Care in the US. She also developed one of the first and few palliative care pharmacy residencies in the U.S.

Dr. McPherson has won numerous awards for teaching, and her innovative practice in end of life care. She has published numerous articles, chapters, and four books including the best-selling Demystifying Opioid Conversion Calculations: A Guide for Effective Dosing.


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